Conditions of use - FRANCE
Who are we?
This website is managed by Compagnie des Alpes, 89 Rue Escudier, 92772 Boulogne-Billancourt, France.
Walibi Rhône-Alpes, Walibi Aquitaine are subsidiaries of Compagnie des Alpes
- Walibi Rhône-Alpes
Avenir Land SAS
Le Grand Marais
38630 Les Avenières
France
RDC Bourgoin Jallieu
RCS Bourgoin Jallieu B 311 285 068
TVA FR 35 311 285 068
SIRET 311 285 068 000 20
APE 923F
Tel : 00 33 474 33 71 80
Fax : 00 33 474 33 72 09
e-mail: info-waq@cda-parks.com - Walibi Aquitaine
Parc Agen SAS
47310 Roquefort
France
RSC Agen B 382 444 545
SIRET 382 444 545 000 18
TVA FR 90 382 444 545
APE 923F
Tel: 00 33 553 96 58 32
Fax: 00 33 553 96 58 47
e-mail: info-waq@cda-parks.com
General conditions of use of the website
Introduction
The website is managed by Compagnie des Alpes located 89 Rue Escudier,
92772 Boulogne-Billancourt, France. Consultation of the website is
provided free of charge for visitors and without any guarantees from
Compagnie des Alpes
The use of the website by visitors imply their automatic and binding
approval of the general conditions of use, as well as terms and
disclaimers posted on the website
Disclaimer
Content of the website
Information placed on the website is provided for purely indicative
purposes. Despite Compagnie des Alpes's efforts to provide a correct
and up-to-date information, errors might be included on the website.
Compagnie des Alpes do not assume any liability for the information and
for the use that might be made of this information by the visitor.
Compagnie des Alpes has the right to modify and update the website at
any time, without prior notice. Compagnie des Alpes cannot be held
liable for direct or indirect damages due to the use of the website by
visitors.
Availability of the website
Compagnie des Alpes does not guarantee an access to the website without interruption or errors, neither that the website if free of viruses or dangerous components.
Compagnie des Alpes does not grant any guarantee, whether express or not, and excludes in particular any guarantee regarding the availability and conformity of the website as well as its capacity to answer to the visitors' expectations or needs.
Compagnie des Alpes cannot be held liability for any direct or indirect damages due to the impossibility for the visitor to use the website.
Use of the information by the visitor
The visitor commits himself to respect Copyrights that belong to Compagnie des Alpes or third parties. The availability of pictures, drawings, texts, marks, images on the websites does not provide the visitor with a right to use them.
Pictures presented under the heading "Press" are freely available for journalistic purposes exclusively.
Hyperlinks to websites falling out of the control of Compagnie des Alpes.
The fact that hyperlinks are made from Compagnie des Alpes websites does not mean that Compagnie des Alpes exercises a control on those websites, nor that he is responsible for the content of those websites.
Copyrights
Compagnie des Alpes and all related indica and trademarks of BELPARK SA/NV. © 2008.
Movie Park Germany and all related logos are trademarks of Movie Park GmbH & Co. KG. © 2008.
Bellewaerde Park and all related indicia (names, character and logo) are trademarks of BELPARK SA/NV. © 2008.
Walibi and all related indicia (names, character and logo) are trademarks of BELPARK SA/NV. © 2008.
Spong Bob and all related characters and elements are trademarks of TM and © 2008 Paramount Parks Inc. © 2008 Viacom International Inc. All right reserved. Nickelodeon and all related titles, logos and characters are trademarks of Viacom International Inc. SpongeBob SquarePants created by Stephen Hillenburg
Ice Age and all related characters and elements are trademarks of TM & © 2002, 2008 Twentieth Century Fox Film Corporation. All Rights Reserved.
Boule et Bill and all related logos are trademarks of Studio Boule et Bill - Jean Roba © 2008
Lucky-Luke and all related characters and elements are trademarks of Lucky Comics © 2008
Bob & Bobette and all related characters and elements are trademarks of standard uitgeverij Antwerpen-Belgium © 2008
No element of the website can be copied, reproduced, republished, posted, transmitted or distributed without the express consent of Compagnie des Alpes.
Applicable law and competent court
Any dispute related to Compagnie des Alpes's websites is governed by Belgian law. Courts of Nivelles are the only competent courts and tribunals.
In case of dispute, a printed version of the conditions of use and of any annexed document provided in electronic format will be accepted in any judicial, extra-judicial or administrative procedure.
Privacy Policy
We are concerned about protecting any personal data that you may reveal when visiting our web site. We aim at protecting your personal data according to the Belgian data protection law of the 8th of December 1992.
1. Why do we process your personal data ?
Compagnie des Alpes (89 Rue Escudier, 92772 Boulogne-Billancourt, France : info@cda-parks.com) collects personal data when you order goods and services from our web site.
The data which you transmit during your order of goods and services from our web site is recorded in order to process your order and perform the contract.
The personal data concerning all profiles registered, are kept in order to process any further orders you may make on our web site.
The personal data we request which are marked with a * are mandatory in order to process your order. If you do not fill in these mandatory fields, we will not be able to process your request.
With your authorisation, personal data registered on our web site will be used in order to inform you of our new products and services and in order to make promotional offers. They will be communicated to our official partners for the purpose of promoting goods and services.
You may, at any time, object to the use of your data for promotional purposes by sending a written demand to Compagnie des Alpes (89 Rue Escudier, 92772 Boulogne-Billancourt, France) or by sending an e-mail to: info@cda-parks.com.
If you choose to receive the products you order by DHL, your data will be forwarded to DHL for the purpose of ther delivery of the goods.
We do not process any of your financial data (credit card number, expiry date). This data is directly recorded on the web site of Ogone who will apply their own privacy policy.
Connexion data (IP address ; country ; date, time and duration of connexion to the site; pages visited ,…) are processed in order to establish statistics on the use of the web site and to enhance our web site. This data is neither sold nor transmitted to third parties.
2. Right of access and rectification
Any person justifying his/her identity can obtain, free of charge, the written communication of any data we detain on him/her and can correct any incomplete or incorrect data by sending a written demand to Compagnie des Alpes (89 Rue Escudier, 92772 Boulogne-Billancourt, France - info@cda-parks.com)
3. Security
Compagnie des Alpes take every reasonable measure to protect your data and notably prevent them from being altered, damaged or communicated to non authorised third parties.
Any visitor who has already registered on the web site will receive a login and pass word. The visitor undertakes to keep his/her login and pass word secret.
4. Contact
If you should have any question or complaint as concerns the processing of your personal data, you may send it to the following address : rmailleux@cda-parks.com
You may also send a written demand to the following postal address : Monsieur Roland Mailleux, IT manager, 9 rue Joseph Dechamps, 1300, Wavre, Belgium.
Compagnie des Alpes undertakes to answer your request in the shortest possible time.
Contractual terms and conditions
FRANCE : WALIBI AQUITAINE
Article 1 - Scope of application
The park of Walibi Belgium is a subsidiary of Compagnie des Alpes whose headquarters are located in Boulogne-Billancourt, France. Contracts concluded through Walibi Belgium website are directly concluded with Walibi Belgium.
The following contractual terms and conditions are applicable to any contract concluded through Walibi Belgium website between Walibi Belgium and third parties, with the exception of article 4§4 and articles 6 and 8, which do not apply to professional purchasers.
In the event the contract is concluded with a consumer, the following contractual terms and conditions are only applicable if the contract is deemed as a distance contract according to article 77, §1, 1° of the law of 14 July 1991 on commercial practices and information and protection of consumers. Consequently, the following contractual terms and conditions do not apply if, during the pre-contractual phase, the parties are to meet physically.
Article 2 - Definitions
The seller is Walibi Aquitaine:
Walibi Aquitaine
Parc Agen SAS
47310 Roquefort
France
RSC Agen B 382 444 545
SIRET 382 444 545 000 18
TVA FR 90 382 444 545
APE 923F
Tel: 00 33 553 96 58 32
Fax: 00 33 553 96 58 47
e-mail: info-waq@cda-parks.com
The purchaser is either a consumer or a professional.
A consumer is defined (according to article 1, 7° of the law of 14 July 1991 on commercial practices and information and protection of consumers) as any natural or legal person who is buying or using products or services presented by Walibi Aquitaine for purposes which are outside his trade, business or profession.
A professional is any person who does not belong to the definition of article 1, 7° of the law of 14 July 1991.
Article 4§4 and articles 6 and 8 of the following contractual terms and conditions do not apply to professional purchasers.
Article 3 - Offer
Information describing products and services that can be bought on Walibi Belgium's website are deemed as an offer to conclude a contract. Except if otherwise stated, the offer is valid as long as it is present on the website.
However, Walibi Aquitaine cannot be bound by an offer which, for reasons that fall outside its control, would include errors.
Article 4 - Contract conclusion
§ 1. Steps to follow to conclude the contract
To conclude a contract, the purchaser must follow the following steps:
- Step 1 "Online purchase": the purchaser selects the good(s) or service(s), as well as the quantity.
- Step 2 "Registration": the purchaser identifies himself through a login and password. If he has not yet registered, he fills a form.
- Step 3 "Identification of the beneficiaries ": the purchaser provides the data concerning the other beneficiaries of the order. He must join a picture of the beneficiaries of the pass/cards. He can choose between several possibilities (immediate downloading, downloading within 7 days, postal sending, physical deposit at park entrance).
- Step 4 "Delivery": the purchaser selects the mean of delivery: ordinary postal mail, express delivery, or retrieval at the till. Ordinary postal mail as well as retrieval at the till are free of charge for the purchaser, while express delivery is charged to the purchaser. For each mean of delivery corresponds a delivery period that is mentioned on the website.
- Step 5 "Recapitulation":
* a recapitulation of the order is posted on screen with the following elements: order number, product(s)/service(s) bought, total price, address and arrangements for delivery;
* the purchaser must accept the contractual terms and conditions, a hyperlink allows him to read the conditions;
* the purchaser can either confirm his order by clicking on the icon "Yes, I confirm my order", or modify his order by clicking on the icon "return".
- Step 6 "Payment": the purchaser selects his means of payment. The purchaser's financial information is directly transmitted to Ogone who administers and secures the online payment. Walibi Aquitaine does not acknowledge any information related to the payment. A message informs the purchaser of the approval or the refusal of his payment.
The steps to conclude the contract are available in the following languages: French, Dutch and English.
§ 2. Consent of the purchaser
The consent of the purchaser is given on the recapitulative page that is posted on screen at step 5: this step allows the purchaser to correct any errors, and to confirm his order by clicking on the icon "Yes, I confirm my order".
§ 3. Time of conclusion of the contract
The contract is deemed concluded at the time the seller receives the confirmation of the purchaser's order.
§ 4. Sending of a confirmation
At the time of delivery at the latest, the seller sends to the consumer a confirmation of his order. The confirmation should include the following information:
* name and address of the seller,
* price of the product(s) or the service(s) bought, including delivery costs,
* means and address for delivery,
* information on the right to withdraw from the contract, as well as the conditions to exercise this right.
The confirmation also includes a clause informing the consumer of his right to renounce to the contract or of the absence of the right to renounce to the contract.
If the consumer is entitled to renounce to the contract, the following clause is mentioned in bold characters:
"The consumer is entitled to notify to the seller that he renounces to his purchase, without penalty and without giving any reason, within 7 working days from the day after the delivery of the product or the conclusion of the service contract".
If the consumer is not entitled to renounce to the contract, the following clause is mentioned in bold characters:
"The consumer is not entitled to renounce to his purchase".
The confirmation is first posted on screen at the end of the steps to conclude the contract, and is then sent by electronic or postal mail to the purchaser. The confirmation received by mail constitutes a proof of the contract for the purchaser.
Article 5 - Electronic means of proof
In the context of their relations, both parties accept electronic means of proof, such as electronic mails and copies in computer systems.
Article 6 - Withdrawal to the contract
§ 1. Right to withdraw from the contract
The consumer has the right to withdraw from his contract in the following cases:
* when he purchased a product that is not concerned by an exception as stated in §2,
* when he purchased a pass/card to enter a park that is only valid after a period of 7 working days following the day after the order.
For products, the period to withdraw from the contract is 7 working days from the day after the receipt by the consumer.
For the pass/cards giving access to a park, the period to withdraw from the contract is 7 working days from the day after the order.
When the consumer exercises his right to withdraw, he shall inform the seller by sending a notified letter and sending back the products or pass/cards within the period of 7 working days, to the following address:
Walibi Aquitaine
Parc Agen SAS
Service abonnement
47310 Roquefort
France
Costs of return are borne by the consumer.
§ 2. Exception to the right to withdraw from the contract
The consumer may not exercise his right to withdraw from the contract in the following cases:
* when he purchased:
o a product made to the specifications of the consumer, or
o a product which, by reason of its nature, cannot be returned, or
o an audio or video recording or computer software which has been unsealed by the consumer, or
o a newspaper, periodical or magazine.
* when he purchased a pass/card to enter a park that is valid immediately or within a period less than 7 working days from the day after the order.
Article 7 - Payment
The purchaser pays the price of his purchases with a payment instrument authorised by Ogone. The payment module is directly managed by Ogone, no information related to the payment is transmitted to Walibi Aquitaine.
Walibi Aquitaine do not assume any liability related to the online payment process.
In the frame of the payment process, the purchaser receives a confirmation message or a message inviting him to re-start the process in case of problem.
Article 8 - Reimbursement policy
If the consumer makes use of his right to withdraw from the contract, in compliance with the conditions set forth in article 6§1, and in case he has already paid the price of his purchase, the seller commits himself to reimburse the consumer as soon as possible of the price paid, excluding return costs.
Article 9 - Delivery
§ 1. Choice of delivery
The purchaser mentions in his order the means of delivery. If he chooses a postal mail delivery, no extra cost will be charged. If he chooses an express delivery, an extra cost will be charged.
The purchaser can also choose to retrieve the cards/pass at the park till. No extra cost will be charged.
§ 2. Delivery period
Walibi Aquitaine undertakes to deliver within the period stated in the order. Walibi Aquitaine undertakes to inform the purchaser in case of delay in the delivery that is out of his control. Except the case of force majeure, if the delay exceeds from 30 days the initial period of delivery, the purchaser can renounce to the contract without penalty. He will be recredited with the sums he has paid.
§ 3. Risks
The risks linked to the sending of products or pass/cards are supported by the seller.
Article 10 - Copyrights
Copyrights on the website and its elements belong to Compagnie des Alpes or third parties. The contract between Walibi Aquitaine and the purchaser does not provide this latter with any right to copy, reproduce, download, post, transmit or distribute any element of Walibi Aquitaine's website.
Article 11 - Protection of privacy
Rules regarding the compliance with the privacy protection regulations are set forth in the privacy policy.
Article 12 - Applicable law and competent court
Any dispute related to Walibi Aquitaine's website is governed by Belgian law. Courts of Nivelles are the only competent courts and tribunals.
In case of dispute, a printed version of the contractual terms and conditions and of any annexed document provided in electronic format will be accepted in any judicial, extra-judicial or administrative procedure.
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